Check if IP is Blocked, How to Unblock it from Client Area

The servers you are on run Firewall software called "CSF" for short, ( Config Server Firewall). So if you find that you can visit the world wide web "EXCEPT" it would seem for your web site, your webmail, your cPanel or just about anything to do with your web site, your IP could in fact be blocked, this normally happens after you have tried to login to your cPanel, or webmail a number of times and failed.

We are going to show you how to get unblocked using the "WHMCS-CSF Auto Unblocking Module", you can just go to your Client Area or Portal and in a few minutes and with a few key strokes you can check if you are blocked and unblock yourself.

Let's start from the point that you have logged into that client area, if you do not know how or remember how to login to your client area see the article on "How to Login to The Client Area".

Once you have logged in a new menu item will appear under the Support menu called Unblock IP.  Click this link and a page will be displayed with your IP address.  Click the button marked "Check for IP Block and Remove" and the system will search our firewall database for your IP address.  If a match is found it will list the reason the block occurred and will be given the option to remove it from the firewall.

If you were being blocked and you requested the block be lifted you would now see notice that your request was a success and will be lifted within 15 minutes.  Once that time period has passed you should be able to view your web site, send and receive emails and all other services should be operational again. If they are not, please submit a support request for more assistance.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Reviewing Emails Sent to You in The Client Area

This will teach how to review emails sent to you in the client area. It is important that you...

How to Update Your Personal Details in the Client Area

This tutorial will now teach you how to update your personal details in the client area. It is...

How to Update Your Billing Information in the Client Area

Your billing information is located in the Client Area, and this tutorial will teach you how to...

How to Register a Domain Name in the Client Area

You will learn how to register a domain name in the WHMCS Client Area in this tutorial. It is a...

Reviewing Your Hosting Packages in the Client Area

This will teach how to review your Hosting Packages through your Client Area. This tutorial will...

Our official partners